As an administrative professional, sometimes you are required to work with and around angry people. These are the times you can really shine by remembering a few basic rules.
First of all, remember anger is always a need not being met. Every time you are dealing with an angry person, see if you can notice what [...]
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Jennifer Webb
Speaker at the
IAAP National Convention
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About This Site - Career Skills for Admins Workshop, June 18, 2008
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