OK, we agree that sometimes there is a prejudicial thinking that the administrative assistant is “only a secretary.” But it’s been proven time and again that most people can’t function effectively without their administrative assistant’s support.
Somewhere, on some deep subconscious level, I’d bet there’s some resentment at how dependent bosses are on their administrative [...]
Why can’t we get what we want from people? Could be they don’t want to be bothered giving it to us. But more frequently it has to do with all kinds of external situations we aren’t aware of.
The answer? Learning what triggers a response in someone.
For example, if someone constantly micro manages and wants to [...]
If you want to communicate more effectively, listen to people’s language; what modality are they speaking?
When someone tells you he “sees where you’re going with this,” or “it looks like a challenge,” then you know you need to communicate with this person in visual words.
If, on the other hand, she talks about “sounding [...]
Wednesday, February 27, 2008
The other day I was talking to a woman in a Chicago seminar I was teaching. She said she and a friend had worked side by side with a great sense of camaraderie, until she got promoted over her friend. Since then the friendship disintegrated and everything in the world she had tried to make [...]
Monday, February 25, 2008
First of all, thank you for your positive feedback about Tips for Admins. There’s a special place in my heart for all of you manning the corporate front lines and it’s such a pleasure to hear from you.
Rest assured there’s more information on its way to help you add continued value to your career and [...]
Friday, February 22, 2008
In any work environment your effectiveness, and career success, depends on stong relationships. By understanding the basics of building rapport, you’ll go a long way towards reaching your goals.
And we don’t need a pile of books and articles about it, in fact often the basics are the best way to master it. Those basics mean [...]
Thursday, February 21, 2008
Time and again people talk to me about the challenges of being friends before one of the pair got promoted. Depending on who’s talking, either the recently-promoted co-worker has an attitude and forgets the friendship, or the other person is jealous, disgruntled and starts doing inferior work. Perhaps there is some truth in both views, [...]
Tuesday, February 19, 2008
In the corporate world how you handle interactions with others makes a huge difference. And you’re probably aware that it’s not always easy to deal with the quirks and foibles of the people you work with.
Here are some of the most common complaints I hear regarding co-workers:
They’re too loud. Recently, an attendee in one of [...]
Thursday, February 14, 2008
Continuing from yesterday’s post about effective communication, here are 5 tips about ways you can practically guarantee that you’ll be heard and appreciated…
Preparation:
Be prepared before you come to your boss with questions, suggestions and information. Some people have short attention spans and unless you can jump right into the crucial information, your boss could easily [...]
Wednesday, February 13, 2008
Nothing wastes more time, causes more frustration or leads to damage control more often than ambiguous communication.
Back in the 60’s J. Edgar Hoover was head of the FBI. His secretary typed a letter for him one day and he didn’t like the margins. So he wrote on the letter, “watch the borders” and ask her [...]
