As an administrative professional, sometimes you are required to work with and around angry people. These are the times you can really shine by remembering a few basic rules.
First of all, remember anger is always a need not being met. Every time you are dealing with an angry person, see if you can notice what [...]
Always know whom you’re dealing with.
Of course you know what your boss is like, but to get him to listen are you really sure of his behavioral style and the best way to communicate with him? This knowledge helps you to understand the best time to approach him, how to talk with him and can [...]
Inspiration isn’t just one of your jobs, it’s the most important job of all. If they aren’t inspired (no matter how good you are technically), the chances of success plummet.
Recently I presented a two-day course for administrative professionals in the Chicago area. We discussed this particular topic at great length. Here’s a quck summary of what we generally agreed are the best approaches to this challenging issue:
1. Let them fight over you.
It doesn’t matter whether you have two bosses who work together or you [...]
We’ve all seen this. This boss constantly looks over your shoulder checking all the little details of whatever you are doing. So how do you deal with this effectively?
To really work and partner more effectively, a good rule of thumb is to stop looking at doing things the way they’ve always been done.
Albert Einstein said imagination is more important than education. And one good way to think creatively is to reverse your point of view. Doing so opens up endless unique approaches to [...]
Imagine you’re on vacation at Disneyland and you need to find your way around. Getting an map of the park would make sense, wouldn’t it? What you probably wouldn’t do is second guess directions and hope to end up in the right place. In fact without an accurate map you might as well get a [...]
